Shipping and Handling Information

Frozen Items

Please see the chart below to determine your zone. If items are shipped within Zone 1, UPS Ground may be selected. If items are shipped outside of Zone 1, you must select UPS 2nd Day Air. Orders outside of Zone 1 that select UPS Ground, WILL NOT be shipped.

Due to the perishability of products, we only ship Monday, Tuesday and Wednesday. We cannot ship to Alaska, Hawaii, Puerto Rico, APO/FPO, or P.O. Boxes.

Your order is shipped frozen in thermal coolers with dry ice to keep the product frozen during shipment. They may arrive to you at room temperature. Products should be refrigerated for immediate use or refrozen for future use. Cookie dough will keep in the freezer for 6 months adn will keep in the refrigerator for one week. Cakes are good up to 6 months in the freezer and 3 days in the refrigerator. Cream pie defrost in the refrigerator overnight before serving. Pretzels, pizzas and other products are good up to 2 months in the freezer and 1 week in the refrigerator. ALL PRODUCTS CAN BE DEFROSTED AND REFROZEN.

SHIPPING POLICY
Please make sure the shipping address you provide is correct. We cannot guarantee deliveries to incorrect addresses. There is a $10 Address Correction Fee for incorrect recipient addresses. We cannot guarantee delivery times due to unforeseen factors that may affect delivery of your package. All orders are shipped SIGNATURE RELEASE - NO SIGNATURE REQUIRED. If no one is there to receive the order, the driver will leave the package at the door. This signifies acceptance of the order. If delivery is to an apartment, the driver may not leave the package. If the order is a gift, please notify the recipient that something perishable will be delivered.

ORDER CANCELLATION
For orders that have been processed but have not yet shipped, there will be a $5 or 10% of order total restocking fee - whichever is greater.

There are no refunds for orders that have already shipped or returned orders.

Candles

Orders containing candles only (no frozen product) may select UPS Ground, regardless of zone.