Shipping and Handling Information
Shipping Rates (per shipping address)
FedEx/UPS Ground: $12.95 (limited states)
FedEx/UPS 2nd Day: $32.95 - $55.60*
FedEx/UPS Overnight: $77.79 - $88.28*
Ground Shipping:
Ground is only available for shipments going to:
CT, DC, DE, IL, IN, MA, MD, ME, MI , NC, NH, NJ, NY, OH ,PA, RI, SC, VA, VT, WV
Ground Rates are $12.95 for the first item ordered and $3 for each additional item ordered. (Shipped to the same address)
2nd Day Shipping or Standard Overnight:
All other states not listed above must be shipped via 2nd Day or Standard Overnight. Shipping is not available to Alaska, Hawaii or Puerto Rico
2nd Day Rates* (per shipping address):
Zone 1: $32.95 for the first item ordered and $3 for each additional item ordered.
Zone 2: $37.37 for the first item ordered and $3 for each additional item ordered.
Zone 3: $55.60 for the first item ordered and $3 for each additional item ordered.
Zone 4: $55.60 for the first item ordered and $3 for each additional item ordered.
Standard Overnight* (per shipping address):
Zone 1: $77.79 for the first item ordered and $3 for each additional item ordered.
Zone 2: $77.79 for the first item ordered and $3 for each additional item ordered.
Zone 3: $88.28 for the first item ordered and $3 for each additional item ordered.
Zone 4: $88.28 for the first item ordered and $3 for each additional item ordered.
Shipping Schedule
All orders are shipped via FedEx or UPS. Due to the perishability of products,
we only ship Monday, Tuesday, & Wednesday. A Confirmation of order is not
confirmation of shipment. You will receive a separate email once your order has shipped.
Packaging
Your order is shipped frozen in thermal coolers with dry ice to keep the product
frozen during shipment. They may arrive to you at room temperature.
Products should be refrigerated for immediate use or refrozen for
future use. Cookie dough will keep in the freezer for 6 months and will keep in the refrigerator for 1 week. Cakes are good up to 6 months in the
freezer and 3 days in the refrigerator. Cream pie defrost in refrigerator over night before serving. Pretzels, pizzas and other
products are good up to 2 months in the freezer and 1 week in the
refrigerator. ALL PRODUCTS CAN BE DEFROSTED AND REFROZEN.
Shipping Policy
We cannot ship to P.O. Boxes or APO/FPO addresses. We can ship to
Rural Route Addresses. Please make sure the shipping address you
provide is correct. We cannot guarantee deliveries to incorrect
addresses. There is a $10 Address Correction Fee
for incorrect recipient addresses. We cannot guarantee delivery times
due to unforeseen factors that may affect delivery of your package. All orders are shipped SIGNATURE RELEASE - NO SIGNATURE REQUIRED. If
no one is there to receive the order from FedEx/UPS, the driver will leave
the package at the door. This signifies acceptance of the order. If
delivery is to an apartment, the driver may not leave the package. If the order is a gift, please notify the recipient that something perishable is coming via FedEx/UPS.
Order Cancellations:
For orders that have been processed but have not yet shipped there will be a $5 or 10% of order total restocking fee whichever is greater.
There are no refunds for orders that have already shipped or returned orders.
